Before
- Each clinic's phone and chat number is answered by whoever is at the front desk, between pets.
- Which vet is at which clinic on which day lives in someone's head, and an unwell pet's message can sit behind a grooming question.
- Vaccination boosters, deworming and review visits slip past their due date unless someone checks the register.
After
- Messages from all clinics land in one queue, read in Hindi, English or Hinglish and tagged: vaccination, unwell pet, surgery, reschedule, price question.
- The right vet's real open slots are offered (the nearest clinic if one is full); vomiting, bleeding or injury is flagged to the vet on duty first.
- A recall list ranks vaccinations and reviews that are due or overdue, with a short reminder drafted. Reception approves everything; nothing is sent on its own.
Message queue
Sample messages from four clinic numbers, demo time Mon 16 Nov, 11:00 AM.Paste a new message
The reply never gives medical advice; anything clinical goes to the vet.
Vaccination & review recalls
Due and overdue visits ranked by days overdue and visit value, with a reminder drafted for the next open evening slot. Only for pet parents who agreed to reminders.How the desk works
- Collect. Messages from each clinic's number come into one queue. In a pilot this connects to the chat accounts and calendar you already use, only after you agree to it in writing; pet parents keep the same numbers.
- Read. The request type, reason (vaccination, unwell pet, skin or ear problem, surgery), day (aaj, kal, Thursday) and time (shaam 6 baje ke baad, morning). This demo uses a deterministic parser; a production build adds a language model held to your services, with this parser kept as a test check.
- Offer. The vet for that reason, the clinics and days they sit and booked slots decide the three times offered; urgent cases go to the vet on duty first.
- Draft. Replies and recall reminders are drafted for reception to edit and approve. No clinical advice; published price ranges only.